Blog posts in: Customer Success

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  • Is Your Customer Success Strategy Still Relevant Enough to Drive Revenue?

    Customer Success is the key to business resilience during an economic downturn. Bolstering customer success requires your strategy to be spot on. Ask yourself these five questions to get the answers you need to adapt.

    Categories

    Customer Success

    Date

    August 11, 2020

  • Customer Success: the Good, the Bad + the Best Practices

    A Customer Success practice performs its best as a well-oiled machine – from pre-sales to post-sales – fueled by the right data. N3 shares insights for optimizing your strategy.

    Categories

    Customer Success

    Date

    June 15, 2020

  • Customer Retention for Revenue Growth in a Crisis

    Forrester advises that customer retention is critical to getting to the other side successfully. Watch this video replay to get timely Customer Success insights from N3 and Microsoft.

    Categories

    B2B Sales, Cloud Sales Strategy, Customer Success, Inside Sales Strategy

    Date

    May 20, 2020

  • 3 Ways AI Focuses Sales on the Customer

    At its best, AI doesn’t replace sellers. It works for them, taking care of administrative tasks and surfacing customer data for successful sales conversations. Get valuable insights from N3.

    Categories

    B2B Sales, Cloud Sales Strategy, Customer Success, Inside Sales Strategy

    Date

    February 11, 2020

  • Transform Customer Experience with AI to Drive Revenue (Part II of II)

    When it comes to customer experience, are your Sales, Marketing, and Customer Success teams asking the same questions and getting the same answers? N3 shares how AI bridges the gaps to improve customer experience for revenue growth.

    Categories

    B2B Sales, Cloud Sales Strategy, Customer Success, Inside Sales Strategy

    Date

    October 15, 2019

  • Transform Customer Experience with AI to Drive Revenue (Part I of II)

    How well do you know your customers? How well do you know what engages them? These are common “blind spots” in the revenue engine. Get insights from N3 into how AI overcomes them.

    Categories

    B2B Sales, Cloud Sales Strategy, Customer Success, Inside Sales Strategy

    Date

    October 01, 2019

  • Scaling Customer Success to Drive Revenue Growth (Part III of III)

    Don’t stop with Customer Success. Scale your wins into Customer Advocacy for even greater returns. N3 discusses four ways to capture the opportunities and leverage them effectively.

    Categories

    B2B Sales, Cloud Sales Strategy, Customer Success, Inside Sales Strategy

    Date

    September 17, 2019

  • Scaling Customer Success to Drive Revenue Growth (Part II of III)

    Scaling best practices for Customer Success to channel Partners is your next best move for expanding lifetime value. Learn what high performers are doing to pull ahead.

    Categories

    B2B Sales, Cloud Sales Strategy, Customer Success, Inside Sales Strategy

    Date

    September 04, 2019

  • Scaling Customer Success to Drive Revenue Growth (Part I of III)

    Customer Success has officially become table stakes. Leaders are now focused on scaling it for faster growth. N3 shares the three essentials for scaling effectively.

    Categories

    B2B Sales, Cloud Sales Strategy, Customer Success, Inside Sales Strategy

    Date

    August 23, 2019

  • How Is Your Customer Success Engine Evolving?

    This is the year Customer Success was predicted to become standard operating procedure. Consider how far you’ve come in three key areas.

    Categories

    B2B Sales, Cloud Sales Strategy, Customer Success, Inside Sales Strategy

    Date

    May 15, 2019