Elevate Your Technical Support Desk from a Cost Center to a Revenue Center
Expert Technical Sales Services Delivering Superior Customer Satisfaction + Incremental Revenue
Technical Service desks historically manage inbound calls with a focus on fixing customer problems quickly and cost-efficiently. N3 approaches the model differently, leveraging certified Technical Sales and Service experts to solve immediate customer issues with a solution addressing future needs.
When customers have questions about a specific technology solution, the best service often depends on understanding the entire technology environment. At N3, our Technical Sales and Service teams probe to identify the optimal customer solution for near- and long-term needs. This “total customer satisfaction” approach often uncovers upsell or cross-sell opportunities to equip the customer’s environment for the future.
Take full advantage of upselling and cross-selling opportunities with N3.
N3’s scalable Technical Sales and Service Desk services integrate best-in-class technical support with customer-centric solution-selling skills. Combining 24/7 tech support with expert sales services provides an opportunity to do more than fix the problem by providing support in the following areas:
A Team of Tech-Sales Hybrids
N3’s knowledgeable tech sales team takes full advantage of upselling and cross-selling opportunities, converting a traditional service-based “cost center” into a modern technical sales and support center:
- Solution-based approach and technical sales proficiency with every resource
- Team structure offers easy integration with current marketing and sales initiatives
- Experienced team drives both consumption and customer experience
Our scalable model can serve a large customer base and different geographies with skilled technical support. N3’s Technical Sales and Service Desk helps increase customer engagement, achieving positive revenue impact, while reducing costs.
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Insights from N3
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Realistic Strategies for Building a Best-In-Class Demand Center
N3 + Microsoft offer insight and best practices for transforming a traditional technology sales team and building a best-in-class Demand Center.
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