eBrief: Set Up Customer Success for Sales Success
A successful Customer Success strategy drives customer retention, recurring revenue, and account growth.
Begin at the beginning with usage data. Understanding how your customers use your solution provides important clues to helping them use it more effectively and in more ways long term.
The right data prepares Customer Success agents to stay engaged with accounts, keeping a pulse on changing needs and delivering the right experiences at the right time. Progress should be tracked through targets, such as increased retention rate and average account growth.
To learn more about four key areas of Customer Success and how they should work together toward revenue, download N3’s eBrief, Set Up Customer Success for Sales Success.